Things happen - players get a text, doorbells ring, streamers need to go to the bathroom. If those things happen and your cutscene isn’t pausable, then the latter half of your cutscene doesn’t exist for that player.
After all, you put a lot of work into the cutscene. It’s worth watching, right? Right? Then make it pausable so every player can see it!
(Side note: cutscenes should obviously also be skippable, but I think the industry has largely gotten on board with that.)
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